Your Privacy Is Our Commitment

About the Privacy Policy

27bd9 ("we", "our", or "platform") provides a safe and transparent online casino and betting service for players in Bangladesh. This privacy policy explains how your personal information is collected, used, stored, and protected when you use our website, mobile platform, and related services ("Services").

By using our services, you agree to the terms set out in this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact us for assistance.

This policy is reviewed regularly and may be updated from time to time in response to service improvements or legal requirements. We will notify you appropriately of any significant changes.

We collect various types of information when you create an account and use services on the 27bd9 platform. Below is a breakdown of the information collected:

1.1 Information You Provide Directly

When you submit information to our platform yourself, this includes:

• Full name, username, and password
• Date of birth (for age verification — users under 21 cannot register)
• Email address and mobile number
• National ID or passport details (for identity verification)
• Residential address
• Financial information — such as bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)

1.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device identifier information
• Browser type, operating system, and device type
• Platform activity logs — page views, game history, session duration
• Data collected through cookies and similar tracking technologies
• Transaction time, amount, and method details

1.3 Information Received from Third Parties

For legal compliance and fraud prevention purposes, we may sometimes receive information through verification service providers or payment processors. This information is used solely to confirm identity and ensure transaction security.

27bd9 uses collected information only for specific and legitimate purposes. We never use your information for unnecessary or unauthorised reasons.

The 27bd9 platform uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

3.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They maintain your login session, verify security, and keep the platform's core features active. These cookies cannot be disabled, as the service will not work correctly without them.

3.2 Functional Cookies

These cookies remember your preferences — such as language selection, display settings, and login details — so you do not have to set them up again on each visit.

3.3 Analytics Cookies

We analyse user behaviour to improve the platform's services. This information is kept fully anonymous and cannot be identified at an individual level. You can disable these cookies through your browser settings.

27bd9 does not sell or rent your personal information to any third party. However, information may be disclosed in specific circumstances:

4.1 Service Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and managing technical infrastructure. These partners receive only the information necessary to perform their designated tasks and are required to comply with our privacy standards.

4.2 Legal Requirements

Information may be disclosed in response to court orders, lawful requests from investigating authorities, or other legal obligations. In such cases, we will only provide the information that is legally required.

4.3 Fraud Prevention & Security

Information may be shared with authorities to detect and prevent money laundering, fraud, or misuse of the platform. These steps are taken in the interest of the safety of all users.

4.4 Business Restructuring

If 27bd9 undergoes a merger, acquisition, or asset transfer, user information may be transferred to the new entity to maintain continuity of data management. In such cases, we will notify you in advance.

5.1 Retention Period

We retain your information only for as long as necessary to provide services or meet legal obligations. Even after an account is closed, financial transaction records will be kept for a specified period in accordance with regulatory requirements.

5.2 Security Measures

27bd9 applies industry-standard technical and organisational security measures to keep your information safe:

• SSL/TLS Encryption: End-to-end encryption on every data transfer
• Encrypted Storage: Stored sensitive information is kept in encrypted form
• Access Controls: Only authorised staff can view information on a need-to-know basis
• Regular Security Audits: Vulnerabilities are identified and resolved on an ongoing basis
• Two-Factor Authentication: An additional security layer on accounts
• Firewall & Intrusion Detection: Round-the-clock system monitoring

5.3 In the Event of a Data Breach

If a data breach occurs that may affect your rights or interests, we will notify you as quickly as possible and take the necessary steps to limit any damage.

Every user registered with 27bd9 has certain rights over their personal information. We respect these rights and support you in exercising them.

6.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. To make this request, write to [email protected].

6.2 Right to Correct Information

If any information we hold about you is incorrect, you may request that it be corrected. Some information can be updated directly from your account settings; for other cases, please contact the support team.

6.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations or legitimate interests.

6.4 Right to Opt Out of Marketing Communications

You may change your account settings at any time to opt out of our marketing emails or notifications, or contact the support team. Important account and security-related messages will always be sent.

6.5 Right to Raise a Complaint

If you have any concerns about how we handle your information, please contact us directly first. We take every complaint seriously and work to resolve it promptly.

To deliver our services, information may sometimes be processed on servers located in different countries. In such cases, we ensure that the transferred information receives the same standard of protection described in this privacy policy.

We only work with service partners who comply with international data protection standards and with whom we have strict data processing agreements in place.

27bd9 is for users aged 21 and above only. Our services are not directed at minors, and we do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory during registration. If we become aware that information from a minor has been collected, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please contact [email protected] immediately.

27bd9 may update this privacy policy from time to time due to service improvements, legal changes, or business needs. We will notify you before any significant changes are made.

When the policy changes:

• A notice will be sent to your registered email at least seven days before the change takes effect
• The updated policy will be published on this page and the "Last Updated" date will be revised
• Continuing to use the services after the change will be taken as your agreement to the new policy

If you do not agree to a policy change, contact us to close your account and delete your data.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team provides assistance in both Bengali and English, 24/7.

For privacy-related requests, write "Privacy Request" in the subject line and send from your registered email address. We will respond as quickly as possible.

Related Policies

Visit the pages below to learn about our full set of policies:

• Terms & Conditions
• Responsible Gaming
• About Us
• FAQ